Complaints policy

We always endeavor to provide the very best service and products for our customers. However, on rare occasions, we recognize that there may be a time where a customer may not be completely satisfied.

To ensure that we are able to put things right as soon as possible, please read through our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after completion of the works, please inspect our work to ensure everything has been carried out to our usual high standards and your satisfaction.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 068 6893 or write to us at Simon Howard Plumbing and Heating, Corner Farm, Redbourn Road, Hemel Hempstead, Hertfordshire, HP2 7AZ. Or email us at

We aim to respond within 7 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.